Ben van der Kemp, policy advisor Erasmus University Rotterdam
PackBack understands that every restaurant is different. Different customer groups and operations at your restaurant determine the ideal reuse system to implement. Therefore, at PackBack we don’t believe in cookie-cutter reuse systems. We currently enable two validated models to suit every context and are constantly designing new ones. Understand both models via two cases.
At Erasmus University in Rotterdam we have implemented the account-based system. Users can use their PackBack app account to borrow reusables without paying a deposit upfront. When a customer borrows a reusable, the packaging is added to their account. They only get charged a compensation fee if a reusable packaging is not returned (on time). Reusables are returned in smart bins that automatically register returned packaging and notifies users of the successful return. We take care of the washing!
At the University of Applied Sciences in Amsterdam we have implemented a similar borrow model. In this case we’ve added a smart bin that automatically tracks and reimburses the deposits instantly. We take care of the washing!